FAQ'S

General Information

1. What is the CANEX Platform?
The CANEX Platform is a digital ecosystem designed to connect Creative and Cultural Industries (CCI) professionals across Africa. It serves as an intermediary for creatives, offering tools for networking, collaboration, funding opportunities, job postings, digital marketing, and more.
The platform is targeted at professionals in Africa’s Creative and Cultural Industries (CCI), including artists, musicians, filmmakers, writers, designers, and other creative entrepreneurs, as well as corporates, financial institutions, and government agencies looking to engage with the CCI sector.
Key features include business matchmaking, virtual deal rooms, IP advisory services, event management, e-learning, digital marketing tools, and a creative hub for networking and collaboration.

Registration & Onboarding

To register, visit CANEX Website, click on “Sign Up,” and follow the prompts to complete the registration process, including uploading necessary documents like business registration, passport/ID, and a profile picture.
You will need to upload your business registration documents, passport/ID, and a profile picture. These documents will be validated using AI tools
The CANEX Platform offers a customized onboarding process based on the sector of the creative industry you belong to. After selecting your CCI sector, you’ll be guided through a personalized setup to manage your profile and preferences.

Profile & Account Management

After registration, you can update your profile, manage your preferences, and access various tools and settings through your user dashboard.
The user dashboard provides a personalized view of the services offered by the platform, including your applications, status updates, personalized leads, and opportunities based on your business matching selections. You can also view your interaction statistics with the platform.

Platform Features

The Creative Hub is the main collaboration area where you can connect with other creatives, set up meetings, apply for funding and collaboration opportunities, access news, participate in forums, and engage with the CCI community.
The platform uses AI and machine learning to match you with other businesses, investors, or opportunities based on your profile, interests, and collaboration requests.
The Virtual Deal Room connects CCI professionals with investors, allowing you to send pitches of your projects in a digital workflow format, facilitating collaborations and deals.
Yes, the platform allows you to create, manage, register, and pay for both virtual and physical events. You can also view and participate in events hosted by others.
This feature enables you to request intellectual property (IP) support, get country-specific information on IP protection, and apply protection badges to your content.
The CANEX Platform provides a secure file management system where you can store, access, view, and download digital content such as portfolios, images, videos, and audio files.
The Business Directory displays a list of CCI professionals on the platform. You can search for and register interest in viewing detailed profiles of other professionals.
The E-Learning section of the platform offers courses, master classes, and training sessions. You can enroll in these courses, and upon completion, they will be added to your profile.
The platform provides a digital marketing module with tools for campaign management, search engine optimization (SEO), social media management, email and newsletter marketing, mobile marketing, and web analytics.
The platform allows you to share your profiles, posts, and other content, including text, audio, video, and images, directly to your social media accounts.
Yes, you can configure and receive alerts and notifications based on your profile and preferences, keeping you informed about relevant updates and opportunities.
The platform offers a comparison tool that allows you to compare products or services based on pricing, features, portfolios, and other criteria to help you make informed decisions.
After completing deals, collaborations, jobs, or courses, you can submit reviews for content and other users on the platform, including comments and ratings.
The Chat Bot is an AI-based virtual assistant that can intuitively search the platform and provide relevant information based on your queries, offering quick support and guidance.
You can use the "Contact Us" feature to reach platform support, lodge complaints, or submit queries. The platform also supports a ticketing system for tracking and resolving issues.
The ATG Suite Services section provides access to various trade services, including information on funding opportunities, financial and investment providers, and other trade insights relevant to CCI professionals.

Security & Payments

25. Is my information secure on the CANEX Platform?
Yes, the platform has robust security measures in place to protect your files, personal information, and transactions, ensuring that your data is safe.
The platform allows you to create invoices directed at other CCIs and to send or receive payments securely on the platform.